The 70/20/10 Rule: Key Strategies in Business Landscape
The 70/20/10 rule emphasizes that sustainable success starts with people, with 70 percent of leadership focus dedicated to developing capability, accountability, and engagement. Another 20 percent should be invested in clear, well-designed processes that create consistency and reduce friction. The remaining 10 percent belongs to technology, which serves as an enabler to support people and processes rather than replace them.
“True efficiency is not about squeezing more out of less, it is about creating a foundation where teams can operate with clarity, where decisions move faster, and
where value compounds over time.”
“The real measure of a leader’s impact is reflected in the confidence and emotional safety of the team.”
Authors
Prashant Shah is a global supply chain executive with over 23 years of experience leading operations, scaling high-growth companies, and aligning supply chain strategies with business objectives to drive measurable results. He has led teams of 3000+, managed multimillion-dollar budgets, and delivered transformative initiatives across the military, e-commerce, retail, healthcare, and logistics, including ERP implementations, global sourcing, and vertical integration projects. Recognized as a Top 100 Global Supply Chain Leader, Prashant excels at building resilient, digitally integrated ecosystems that unlock growth, streamline costs, and turn complex operational challenges into high-performing, scalable solutions.
Myrna Aponte brings over 24 years of experience in supply chain transforming how processes and teams work, and deliver results. With deep expertise in leadership strategy, continuous improvement, and data-driven operations, she develops resilient, innovative teams that drive efficiency and lasting impact. Myrna believes that true success comes from mentoring others, fostering collaboration, and creating solutions that leave a meaningful mark on the industry. Her approach centers on aligning people, process, and technology to build scalable systems that perform long after the work is done.